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Internet Calling issue


Internet Calling issue

Dear All,


Required pointers....









Endpoint provisioned internally and over the internet.


661032 - Endpoint in the network

661033 - End point in the internet


Calls from 661032 to 661033 is working

Calls from 661032 to 661033 is not working.






Means calls from EP in the internal network to the EP in the internet on the E.164 is not working.


Basic configurations of RPAD and DMA is in tact. Sites are created with site links to internet.

Observation is  Calls made from the internal network is routed to RPAD LAN leg by DMA , but RPAD LAN legs instead of sending the traffic to RPAD WAN leg it sends it back to DMA. , please find the attached call signalling snaps .


Sreejith K T

Re: Internet Calling issue

Hi All,


Any pointers to this will be much appreciated.





Sreejith K T
Message 2 of 3
Polycom Employee & Community Manager

Re: Internet Calling issue

Hello Sreejith,

welcome back to the Polycom Community.

Could I kindly ask you not to "bump" posts?


If someone has an answer for you they will answer. If this is urgent please open a support ticket via your Polycom reseller.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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Message 3 of 3