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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

When trying to upgrade VDM with RPRM from v. 8.2.x to 8.3 I get the warning (plz see the attachment) and then Error #2038.

The fresh rebuilding of VDM is used. DMA upgrade to ver. 6.2 is successful.

 

What can be the cause of fail?

 

 

4 REPLIES 4
HP Recommended

Hello Mike,

I have seen an email internally with the same error and to my knowledge it was caused due a space issue.

 

Could you check endpoint upgrade packages on the RPRM and possibly delete these?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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HP Recommended

Hi Stefen,

 

Thanks for the advice but it seems that space issue is not the case. I have repeated the installation with clearing the virtual disk config and initializing VD again. After reinstalling VDM and upgrading RPRM to v. 8.2 only four undeletable downloads of SW clients remained.

 

Unfortunately this didn't help...

 

HP Recommended

Hi Mike,

 

I would suggest you to go through release note of VDM.

 

Long time ago i gone through the same and found some intersting facts about VDM version upgrades which i do not remeber unfortunatly...(

 

BR

Yash

HP Recommended

it's OK with Chrome ( tested on RPRM (not VDM-RPRM) with similar error message Error#2038 )

 

BR

yves

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