Issue in calls between tandberg E95 MXP and GS/HDX device

[Aravindhan srinivasan]

Hi All

Am facing an issue like the below.

All my video endpoints were registered on DMA (version 6.4.1_P2). My GS 500 version is 6.1 & HDX 4000 version is 3.1.11_1 and my tandberg E95 MXP version is f9.3.3.

My video environment is completely based on SIP TLS. When am dialing from my tandberg device to GS 500/HDX 4000 calls were connecting properly, but when i dialed from GS/HDX calls were not able to reach tandberg E95 device.

When i go through the call logs in call history, am able to see an error "socket error: Received fatal alert: handshake_failure".

Can anyone help me to resolve this issue.

Thanks

Aravindhan S

[Aravindhan srinivasan · Accepted solution]

Its a bug in tandberg e95 firmware hence this failure happens. TO overcome this either upgrade your Edge95 or make a call using require encryption setting on both GS/HDX & Edge 95

Thanks

Aravind S