Plantronics + Polycom. Now together as Poly Logo

Losting CMA IP address

Highlighted
Occasional Contributor

Losting CMA IP address

Hi all,

I have a CMA system version 6.0 and an IP address. But someone set that IP address for the database server forground system so i cannot connect to the CMA system now.

Please kindly give me some advices about this case.

Thank you all.

Message 1 of 5
4 REPLIES 4
Occasional Contributor

Re: Losting CMA IP address

By the way, the recovery DVD was lost. Can anybody give me an ISO of that disk?

Thank you

Message 2 of 5
Highlighted
Polycom Employee & Community Manager

Re: Losting CMA IP address

Hello TrungBui,

welcome to the Polycom Community.

We do not provide recovery disc's via ISO's, to my knowledge, without at least raising a support ticket via your Polycom reseller.

 

The CMA runs on a Microsoft Operating system and we therefore usually provide you with a disc once your entitlement has been checked.

 

You should be able to connect a screen and a keyboard to the physical CMA and then work with your Polycom reseller in order to access the CMA and change the IP address of it.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
Highlighted
Occasional Contributor

Re: Losting CMA IP address

Hello SteffenBaierUK,

Thanks for your advice,while the system starting, ít can be seen that the IP address of the system is 0.0.0.0. Can you give me user name and password to log on to the windows server 2003 to chance the IP address.

Thank you so much.

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Losting CMA IP address

Hello TrungBui,

you need to contact your Polycom reseller or Polycoim support as we do not share the Usernames and Passwords to access the CMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5