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Media Suit transcoding

Occasional Advisor

Media Suit transcoding

We currenlty have a Media Suit connected to a NAS drive

When we record the system sends the .raw file to the NAS drive, but the transcoding dose not as the Media Suit says that the transcodes are 'waiting'


Any assistance as to what exaclty the 'waiting' means and been able to see what blocking this.



Message 1 of 3
Polycom Employee & Community Manager

Re: Media Suit transcoding

Hello StephenWood,

welcome back to the Polycom Community.

It is always useful, as reminded before, to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: Media Suit transcoding

The same issue, default file when finish recording is .RAW and I can not open it , so I would link to transcode to MP4 but seem the transcode status alway "waitting", 

Please help to guide how to transcode it to MP4.

Message 3 of 3