hi Kennedy,
Can you check the following on the GS web page ?
Admin Settings > Servers > Recording Service
- Enable RealPresence Media Suite: <checked>
- Domain Name: the AD domain name and must match what Media Suite uses
- User Name: AD user
- Password: password associated with the AD user above
- Server Address: address to Media Suite (IP is typically used)
Hope this helps!
Regards,
Karthik Sivaram
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