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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-15-2013 02:19 AM

HP Recommended

Hello,

 

We get an error message as soon as we log in to the CMA4000 saying "Your browser timed out and refresh the page". After refreshing the page, it asks login information again. After logging in we get the same message. It do that continously.

 

Please advise me how to solve the problem. I tried to connect the CMA4000 with Remote Desktop. But I don't know what the default password for RDP is?

 

Regards,

Tufan    

3 REPLIES 3

‎03-15-2013 03:10 AM

HP Recommended

Hello Tufan,

welcome to the Polycom Community.

We do not publicly offer end users the Passwords in order to gain access to the underlying Operating System.

 

Usually only our support team would need to access this.

 

A quick information about your current software level may indicate if this is a known issue.

 

Does the CMA itself still work and have you tried a different PC or Browser yet?

 

You may need to raise a support ticket via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎03-15-2013 12:11 PM

HP Recommended
i would recomand you prefer I.E for CMA refrest rate of others browsers are more then I.E. Regards Yash Pal
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‎03-21-2013 06:12 AM

HP Recommended

The problem has been solved by restarting the server manually.

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