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Polycom Capture Server restor

SOLVED
Frequent Advisor

Polycom Capture Server restor

Hello, 

 

I want to restor as defult (factory reset) my polycom realpresence capture server, would you please tell me how to restor it? 

 

Thanks and looking forward to hear from you. 

Ali 

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Polycom Employee & Community Manager

Re: Polycom Capture Server restor

Hello ali4yaqubi,

is this in regards to your other post => here <= ?

 

I had originally advised you to contact your Polycom reseller when you contacted me via PM. Have you yet done this ?

 

The Polycom® RealPresence® Capture Server - Appliance Edition User’s Guide hosted on our Support Page explains:

 

CaptureServer.PNG

 

You basically need to power off the Unit and insert an empty NTFS formatted USB stick and then power the unit back on.

 

Follow the above and remove the USB stick once done.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: Polycom Capture Server restor

Hello ali4yaqubi,

is this in regards to your other post => here <= ?

 

I had originally advised you to contact your Polycom reseller when you contacted me via PM. Have you yet done this ?

 

The Polycom® RealPresence® Capture Server - Appliance Edition User’s Guide hosted on our Support Page explains:

 

CaptureServer.PNG

 

You basically need to power off the Unit and insert an empty NTFS formatted USB stick and then power the unit back on.

 

Follow the above and remove the USB stick once done.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Highlighted
Frequent Advisor

Re: Polycom Capture Server restor

Hello Steffen, 

 

Thanks for your kind information.

Message 3 of 3