-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Video Conferencing
- Collaboration & Conferencing Platforms
- Re: Polycom Capture Server restor
Create an account on the HP Community to personalize your profile and ask a question
07-27-2016 10:46 PM
Hello,
I want to restor as defult (factory reset) my polycom realpresence capture server, would you please tell me how to restor it?
Thanks and looking forward to hear from you.
Ali
Solved! Go to Solution.
Accepted Solutions
07-28-2016 04:00 AM
Hello ali4yaqubi,
is this in regards to your other post => here <= ?
I had originally advised you to contact your Polycom reseller when you contacted me via PM. Have you yet done this ?
The Polycom® RealPresence® Capture Server - Appliance Edition User’s Guide hosted on our Support Page explains:
You basically need to power off the Unit and insert an empty NTFS formatted USB stick and then power the unit back on.
Follow the above and remove the USB stick once done.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-28-2016 04:00 AM
Hello ali4yaqubi,
is this in regards to your other post => here <= ?
I had originally advised you to contact your Polycom reseller when you contacted me via PM. Have you yet done this ?
The Polycom® RealPresence® Capture Server - Appliance Edition User’s Guide hosted on our Support Page explains:
You basically need to power off the Unit and insert an empty NTFS formatted USB stick and then power the unit back on.
Follow the above and remove the USB stick once done.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community