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Polycom Capture Server restor

Frequent Advisor

Polycom Capture Server restor



I want to restor as defult (factory reset) my polycom realpresence capture server, would you please tell me how to restor it? 


Thanks and looking forward to hear from you. 


Message 1 of 3
Polycom Employee & Community Manager

Re: Polycom Capture Server restor

Hello ali4yaqubi,

is this in regards to your other post => here <= ?


I had originally advised you to contact your Polycom reseller when you contacted me via PM. Have you yet done this ?


The Polycom® RealPresence® Capture Server - Appliance Edition User’s Guide hosted on our Support Page explains:




You basically need to power off the Unit and insert an empty NTFS formatted USB stick and then power the unit back on.


Follow the above and remove the USB stick once done.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 3
Frequent Advisor

Re: Polycom Capture Server restor

Hello Steffen, 


Thanks for your kind information.

Message 3 of 3