We have recently deployed RPRM at one of our customer site and customer want us to enable polycom GAB service for their RPD clients.is this feature supported for RPD clients?
As per my knowledge it's not possible in RPD,RPRM can show directory presence status but can not show GAB contacts.
Polycom team can better tell you about this.
Take a look at Quick Tips for Polycom® RealPresence® Desktop for Windows -> "Use the corporate directory" and "To add a contact from a corporate directory to your local address book".
It seems this is just your customer wants to get.
Again i am thanks to you to address this,i had gone through the doc which you shared with me,i tried the same which you were suggested in post as well as in doc but there is no progress and the issue is still same
RPM/D clients will not display the directory as an HDX would. In these soft clients, you have to search for a contact. There is a setting on the RPRM that will allow GAB entries to be searched by LDAP enabled soft clients. I have done this myself and verified it.