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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have installed the Polycom Conferencing Add-in for Outlook but it will not load.  I have found one KB article on the Polycom support site about deleting a folder in c:\users\(user)\appdata\local\microsoft... \polycom_conferencin_for_path_ 

 

However, the polycom_confercing_for_path...  is not there.

 

Any help would be greatly appreciated.

 

OS: Windows 7

Office version: 2010

3 REPLIES 3
HP Recommended

Hello Denlarose,

welcome to the Polycom Community.

Usually the Polycom® Conferencing Add-in for Microsoft® Outlook (at present version 1.4) would come with the release notes and the System Administrator Guide for the Polycom® Conferencing Add-in for Microsoft Outlook if correctly supplied.

 

Can you confirm that Polycom professional services and/or your Polycom reseller have supplied you with the above and what Version of the Plugin you are running / trying to install?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen and thanks for your quick reply.

 

The version we are using is 1.0.9 Build 1 (PolycomConferencing_1.0.9_Build1_NET4-0_en.msi).  Unfortunately, I do not have any release notes or administrator guide. 

 

Thanks

 

Denys Larose

 

HP Recommended

Hello Denys,

 

if you have received this version from the correct source (i.e. a Polycom reseller/partner and/or Polycom professional services) you should have received the relevant documentation.

 

Based on the version information I am not sure if this is the case and I would suggest you follow this up with above listed partners and you will receive the latest supported Version 1.4 if you are entitled.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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