I have installed the Polycom Conferencing Add-in for Outlook but it will not load. I have found one KB article on the Polycom support site about deleting a folder in c:\users\(user)\appdata\local\microsoft... \polycom_conferencin_for_path_
However, the polycom_confercing_for_path... is not there.
Any help would be greatly appreciated.
OS: Windows 7
Office version: 2010
welcome to the Polycom Community.
Usually the Polycom® Conferencing Add-in for Microsoft® Outlook (at present version 1.4) would come with the release notes and the System Administrator Guide for the Polycom® Conferencing Add-in for Microsoft Outlook if correctly supplied.
Can you confirm that Polycom professional services and/or your Polycom reseller have supplied you with the above and what Version of the Plugin you are running / trying to install?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Hi Steffen and thanks for your quick reply.
The version we are using is 1.0.9 Build 1 (PolycomConferencing_1.0.9_Build1_NET4-0_en.msi). Unfortunately, I do not have any release notes or administrator guide.
if you have received this version from the correct source (i.e. a Polycom reseller/partner and/or Polycom professional services) you should have received the relevant documentation.
Based on the version information I am not sure if this is the case and I would suggest you follow this up with above listed partners and you will receive the latest supported Version 1.4 if you are entitled.