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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-09-2013 07:10 AM

HP Recommended

Dear,

We enfrando the same problem to access the System CMA Desktop with versions greater than 5.2. The system does not complete the authentication step and hangs on "Initializing call stack." With version 5.1 of the CMA Desktop client can access normally. We note that this problem has been occurring since the day 07/05/2013.
After a few tests with version 5.2 can successfully access, however access to success in this version, it was necessary to change the date of the computer for any day prior to 07/05/2013. This problem occurs on Windows and MAC OS.

Software version: 5.5.0.ER19
WCED Shipped Version: 5.1.0.00.60

I thank the attention.

 

Igor Roman Luz

 

 

3 REPLIES 3

‎05-09-2013 10:16 AM

HP Recommended
have you tried to access CMA-D from any other machine?sounds like machine issue. Regards Yash Pal
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‎05-09-2013 10:53 AM

HP Recommended

Hello Yash Pal,

This problem is occurring on all network computers using versions higher than 5.2.

Thank you,

Igor Luz

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‎05-09-2013 02:16 PM

HP Recommended

Hello Igor and others,

welcome to the Polycom Community.

This is a known issue that occured this week on all CMA Versions as you can find here:

 

http://community.polycom.com/t5/Management-Security-and-Rich/Polycom-CMA-Desktop-for-Mac-stuck-at-In...

http://community.polycom.com/t5/Management-Security-and-Rich/CMA-Desktop-Registration-Error/td-p/341...

http://community.polycom.com/t5/Management-Security-and-Rich/Initializing-Call-Stack-error-on-CMAD/t...

http://community.polycom.com/t5/Video-Endpoints/CMAD-error-Hangs-on-Initializing-Call-Stack/td-p/341...

 

Please contact your Polycom reseller and / or Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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