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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-14-2012 01:04 AM

HP Recommended

Hi,

 

I have disconnection problem. Before I did many conferences with 80+ participants. this week when I try to add all of the participants to the conference, I cannot over 72 participants. The endpoint gives me "H323 call closed.Remote reject. The endpoint rejected the call" error. I just attached the picture of it. If I disconnect another participant ,which is already connected the conference, I can connect the faulty participant successfully. So, I cannot pass 72 participants. I did not change any configuration but this problem occured unexpectedly. What should be the problem and solution ?

 

Are there anyone to help me about that ?

 

thank you

sincerely

12 REPLIES 12

‎11-14-2012 02:27 AM

HP Recommended

have you engged some port for audio ??

 

 

Regards

 

yashpal

 

+91-8527011119

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‎11-14-2012 02:42 AM

HP Recommended

No, I did not.

 

regards

AliMurat

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‎11-14-2012 03:17 AM

HP Recommended

Hi,

 

Hardreboot  your RMX then cheak.

 

Regards

 

Yashpal

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‎11-14-2012 03:57 AM

HP Recommended

Hello AliMurat,

welcome to the Polycom Community.

Before you start resetting anything it would be helpful if you could provide some information what Software Version you are currently using.

 

This enables to cross check this against the release notes that can be found => here <= as this may be a known issue if it is a defect.

 

In addition your RMX usually displays the usage of its resources and may simply be out of resources. Have you checked this yet?

 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-14-2012 04:03 AM

HP Recommended

Hi Alimurat,

 

 

Cheak the setting of terminal which you want to connect,it must be on DND mode,make it on answer automatic mode then call over the same from RMX.

 

 

Regards

 

Yashpal

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‎11-14-2012 04:54 AM

HP Recommended

Hello YashPal,

 

It is alraedy in auto-answer mode, I'll try to reboot the RMX. Thank you so much, for feedback.

 

regards

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‎11-14-2012 05:03 AM

HP Recommended

Hi Steffen,

 

My device is RMX4000 and its software version is 7.6. I checked resource report from menu and there was available resources. 

 

thank you for feedback

regards

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‎11-14-2012 05:20 AM

HP Recommended

Hello AliMurat,

 

I have edited the Subject of this post to rectify that this is actually a RMX4000 instead of the originally posted RMX2000.

 

 

  • Is this 7.6.0 or 7.6.1 ?

  • Has this always occurred or is this a new issue you discovered?

  • Are no alarms or other messages shown?

  • Did you have a fixed assignment for resources or is it set to auto?

  • Have you contacted your Polycom Reseller yet to bring this to the attention of Polycom support?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-14-2012 06:30 AM

HP Recommended

Dear Steffen,

 

- It is 7.6.1

-That is a new issue, 2 weeks before the device works normally.

-There are no alarms or messages except  the message that I attached before.

-Assignment for resources is auto.

-I contacted to Polycom Reseller but it is out of warranty.

 

Regards

AliMurat 

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