• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I recently enabled external VTC communications, I configured my RPAD and I have H323 enabled and I'm by no means a polycom guru mostly self taught. 

I have inbound SIP calls working with no problem and H323 works fine internal but when I try to call into the RPAD using H323 the endpoint gets far end busy.

I see the call on the RPAD and it terminates it Reason: Terminated_by_remote: reason type Undefinedreason.

RPAD version 4.2.5

DMA version 6.4.1

5 REPLIES 5
HP Recommended

1. On the RPAD Configuration -> H.323 -> Bypass H.323 Federation Restrictions

"Allow any outbound LRQ"  Is that box checked? If so it should allow outbound calls. 

2. Is your dial rule configured correctly to route the call out? 

3. If that is checked it would be intresting to see if the firewall is blocking anything.

4. Check the site topology to make sure that the site is configured for H.323 routing and the "allowed via H.323-aware SBC or ALG" is enabled with the call signalling address of the RPAD on port 1720

 

 

HP Recommended
 
HP Recommended

Version number of RPAD: 4.2.5_P2_Build_246990
DMA version number: 10.0.0_P2_Build_8528

HP Recommended

Hi,

 

Do you see the call reaching the DMA? If not, send me the RPAD server.log file to see how/why the RPAD processed the call.

 

S.

HP Recommended

2. Is your dial rule configured correctly to route the call out? 

  how to confige this ?

when I dial out from RMX register GK into DMA,make H.323 call to external H.323 IP ,find the call didn't through RPAD

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.