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RPRM 10.2 with VVX phones and Line Key Customization set to ON.

Advisor

RPRM 10.2 with VVX phones and Line Key Customization set to ON.

Hello,

 

I am currently working on migrating by phones from an FTP provisioning server over to RPRM 10.2. 

We have a few phones with Expansion Modules that we've enabled line keys to setup the contacts on the module in a custom format. 

 

The file that holds the contacts is setup on the provisioning server is called <mac-address-SIPURI>.csv and is referenced each time that user is logged onto this phone under their SfB username. 

 

How can I move this file into RPRM 10.2? 

Message 1 of 9
8 REPLIES
Polycom Employee & Community Manager

Re: RPRM 10.2 with VVX phones and Line Key Customization set to ON.

Hello @SR_MCSE,

welcome back to the Polycom Community.

Have you tried to copy these files to phoneservice/configfiles/resources/ ?

 

I am not 100% sure if the RPRM yet supports this as this may only be a feature of 10.3 once released.

 

In order to make sure this is covered please open a ticket in parallel with Polycom support via your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 9
Advisor

Re: RPRM 10.2 with VVX phones and Line Key Customization set to ON.

I haven't been able to access the file system.

 

How can I do so? FTP / SCP? What credentials? 

 

 

Message 3 of 9
Polycom Employee & Community Manager

Re: RPRM 10.2 with VVX phones and Line Key Customization set to ON.

Hello @SR_MCSE,


There are passwords I am unable to share in public so please work with Polycom support in your region to test this.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 9
Advisor

Re: RPRM 10.2 with VVX phones and Line Key Customization set to ON.

I have ticket open with support, I'll pass on this info. 

 

Scott

Message 5 of 9
Highlighted
Polycom Employee

Re: RPRM 10.2 with VVX phones and Line Key Customization set to ON.

No need to escalate to support.  To use the EFLK feature within RPRM, you have to be on release 10.2 or later, and then just upload the .csv files into the 'Resources Files' Directory.

 

Since the EFLK files can only live on the 'root' as per the latest UCS software releases, we had to store those files in a different location as there is no concept of a writeable root directory in RPRM.

 

As you can see in the attached image, you can upload a master file or a device specific, and they just all live in that directory.  

Message 6 of 9
Polycom Employee & Community Manager

Re: RPRM 10.2 with VVX phones and Line Key Customization set to ON.

Hello @SR_MCSE,

I added a new FAQ. This is work in progress

 

Dec 06, 2017 Question: Is there an FAQ for RealPresence Resource Manager RPRM to provision Polycom phones?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 7 of 9
Advisor

Re: RPRM 10.2 with VVX phones and Line Key Customization set to ON.

Brandon,

 

With the .csv files sitting in the 'root' of RPRM, the phone should automatically obtain the file and no other configuration in profiles correct? 

 

Message 8 of 9
Polycom Employee

Re: RPRM 10.2 with VVX phones and Line Key Customization set to ON.

It'll grab the .csv following the provisioning rules just as it does in a basic file server scenario for provisioning.  for instance if there is a 000000000000-brandon.guy.csv and a 123456789012-brandon.guy.csv, it'll grab the mac before the master file.  

 

If by other configuration files, it'll also grab those for the configuration profiles in addition to the EFLK files.

Message 9 of 9