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RPRM 10.3 CDR Reports Are Blank

Frequent Advisor

RPRM 10.3 CDR Reports Are Blank

I have been trying to figure out why my CDR reports have been sent to my FTP server without any data. Only the headers show up in the CSV file.                  


I would imagine that it would collect all of the applicable mac-calls.xml files into this report. 


I have looked at the endpoint files for a number of VVX / Trio endpoints and the calls.xml files exist with caller data in them.


Is there any other configuration I might have overlooked? 



Message 1 of 3
Polycom Employee & Community Manager

Re: RPRM 10.3 CDR Reports Are Blank

Hello @SR_MCSE,

welcome back to the Polycom Community.

Historically these reports are only for Video Endpoints so I do not assume it would collect any data from Phones.


I will raise this internally and get the documentation updated to reflect this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Frequent Advisor

Re: RPRM 10.3 CDR Reports Are Blank

What are my options to collect the calls.xml files to keep a log of all calls received/made in my environment? 

Message 3 of 3