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RPRM- SIP URI in heartbeat timeout alert email

Valued Contributor

RPRM- SIP URI in heartbeat timeout alert email

Good Morning,

 

RPRM Version 10.1.0_87

 

Is there a option to include the SIP URI in heartbeat timeout alert emails sent by resource manager?

 

SipUnregisted alert emails include the SIP URI.  Content of the two different warnings are below.

 

Heartbeat timeout warnings:

                Level:         WARNING

                Endpoint type: VVX 411

                Endpoint IP:   172.xxx.xxx.xxx

                Endpoint Name: PLCM(serial number)

                Alert Type:    HeartbeatStatusTimeout

 

SIPUnregisterd Warning:

                Level:         WARNING

                Endpoint type: VVX 411

                Endpoint IP:   172.xxx.xxx.xx

                Endpoint Name: PLCM(serial number)_user@company.com

                Alert Type:    SIPUnregistered

 

Intended use is: a phone goes offline. Email is sent to local support without RPRM access.  Local support can check user hardware.

Thanks in advance.

-Scott

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Valued Contributor

Re: RPRM- SIP URI in heartbeat timeout alert email

Updated RPRM to version 10.3.0_26

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