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RPRM Server Sending Email Every Minute

Martin Palmer
Occasional Advisor
‎05-15-2018 10:41 AM
‎05-15-2018 10:41 AM

RPRM Server Sending Email Every Minute

I don't know how this is happening as I've never configured an email server but for some reason our RPRM device is sending emails every minutes from root@rprm.contoso.com to postmaster@rprm.contoso.com. These all fail as that domain doesn't exist and they all have a subject of Cron <root@RPRM> /opt/polycom/cma/current/jserver/bin/debug/threads-monitor.sh

 

Like I said, I'm surprised these even show up in a message trace as I don't recall ever configuring our email server for this device so how does it even know where to send them.

 

How to I turn off or disable whatever is causing these emails to be sent?

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎05-15-2018 11:28 AM
‎05-15-2018 11:28 AM

Re: RPRM Server Sending Email Every Minute

Hello @Martin Palmer,

welcome back to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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Martin Palmer
Occasional Advisor
‎05-15-2018 11:47 AM
‎05-15-2018 11:47 AM

Re: RPRM Server Sending Email Every Minute

It's version 10.2.0_51

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Fotografa
Advisor
‎05-15-2018 04:55 PM
‎05-15-2018 04:55 PM

Re: RPRM Server Sending Email Every Minute

contose.com is a dummy domain that Micrososft uses for training and 'example documentation' purposes in a lot of it's published material.

 

Do you maybe have a RealConnect integration in place? And if you do, did you have a 3rd party (or Microsoft) provided the detailed design for that integration? And if so, did they maybe not clear some fields for some setting (in the design documents) that maybe still have the generic MS details in those fields?

 

This may explain how these settings came to have these values. At least, it seems like the most likely sceanrio to me.

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎05-16-2018 12:48 AM
‎05-16-2018 12:48 AM

Re: RPRM Server Sending Email Every Minute

Hi Martin

This seems to be a know issue.

Two options. Raise a ticket with support so they can access the RPRM and mention IE-21348 or upgrade to RPRM 10.3

The above is of course only an assumption without having checked any logs.

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<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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