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RPRM Server Sending Email Every Minute

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Occasional Advisor

RPRM Server Sending Email Every Minute

I don't know how this is happening as I've never configured an email server but for some reason our RPRM device is sending emails every minutes from root@rprm.contoso.com to postmaster@rprm.contoso.com. These all fail as that domain doesn't exist and they all have a subject of Cron <root@RPRM> /opt/polycom/cma/current/jserver/bin/debug/threads-monitor.sh

 

Like I said, I'm surprised these even show up in a message trace as I don't recall ever configuring our email server for this device so how does it even know where to send them.

 

How to I turn off or disable whatever is causing these emails to be sent?

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: RPRM Server Sending Email Every Minute

Hello @Martin Palmer,

welcome back to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Advisor

Re: RPRM Server Sending Email Every Minute

It's version 10.2.0_51

Message 3 of 5
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Advisor

Re: RPRM Server Sending Email Every Minute

contose.com is a dummy domain that Micrososft uses for training and 'example documentation' purposes in a lot of it's published material.

 

Do you maybe have a RealConnect integration in place? And if you do, did you have a 3rd party (or Microsoft) provided the detailed design for that integration? And if so, did they maybe not clear some fields for some setting (in the design documents) that maybe still have the generic MS details in those fields?

 

This may explain how these settings came to have these values. At least, it seems like the most likely sceanrio to me.

Message 4 of 5
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Polycom Employee & Community Manager

Re: RPRM Server Sending Email Every Minute

Hi Martin

This seems to be a know issue.

Two options. Raise a ticket with support so they can access the RPRM and mention IE-21348 or upgrade to RPRM 10.3

The above is of course only an assumption without having checked any logs.

Replied via a mobile device
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5