RPRM Upgrade from 8.4 to 10.3 - will the User passwords change?

Occasional Advisor

RPRM Upgrade from 8.4 to 10.3 - will the User passwords change?

Hi all,

Looked in the FAQ and KB, couldn't find an answer.

We're preparing the upgrade (incremental) from RPRM v8.4 to v10.3. v8.4 is currently running in Production, v10.3 - in the Lab. 


We have ~1,200 users in Production, for the video endpoints. Every endpoint has it's system name which is identical to User ID and password. Not secure at all, but being a completely closed network with only a handful people accessing the RPRM, this is not a concern. v8.4 allows us to do this. It seems this is not the case with v10.3, which forbids passwords to be udentical to User ID's. We can live with that, probably, but my question is - what happens with already existing users during upgrade? Will their passwords be disabled? I'd like to avoid a situation where we have to re-configure 12 hundred of passwords and endpoints.



Message 1 of 3
Polycom Employee & Community Manager

Re: RPRM Upgrade from 8.4 to 10.3 - will the User passwords change?

Hello @Leprechaun,

welcome to the Polycom Community.

A quick test could be to use your Lab setup.


I ran this via a couple of people internally and they suggested you raise this with Polycom support.


A similar case was 1-8394951579 / IE-21974 where we could address the issue via a script.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Advisor

Re: RPRM Upgrade from 8.4 to 10.3 - will the User passwords change?

Will open a ticket with Support. Thanks.

Message 3 of 3