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RPRM VisualPro Provisioning

Occasional Visitor

RPRM VisualPro Provisioning

Wondering if this is possible,  I have tried to figure this out myself with no luck.  We are provisioning Trio's with RPRM.  We also do this with GroupSeries.  When we provision a Trio with a Visual+, the Visual+ will upgrade itself with the Trio firmware as specified in the configuration profile.  Can we do the same thing with VisualPro, have the GS upgrade to the lastest firmware with a configuration profile?

Message 1 of 4
Polycom Employee & Community Manager

Re: RPRM VisualPro Provisioning

Hello @wastedtime9 ,


welcome to the Poly Community.

From the RPRM Admin Guide >here<


In addition:


  1. When Trio and GroupSeries are paired, you can configure Trio with the GroupSeries software to uprade to.   The Trio will store the parameter and will be passed to GroupSeries during a reboot, repair or change to the following parameter. 




  1. If you need to replace the internal IP with an external routable FQDN, use the following parameter:“”

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Contributor

Re: RPRM VisualPro Provisioning



What about the other settings like 802.1x credentials, admin password,... ?


Is it possible to configure the RPG in Visualpro mode to get it from the Trio ? Like it's done with a Visual+.


Best regards,



Message 3 of 4
Occasional Visitor

Re: RPRM VisualPro Provisioning

Any further updates on this? Will the next version of RPRM officially support VisualPro as an Endpoint Type like the VisualPlus?

Message 4 of 4