Plantronics + Polycom. Now together as Poly Logo

RPRM alert and SNMP with Trio

Occasional Contributor

RPRM alert and SNMP with Trio



I’m trying to configure our RPRM to send SNMP trap to our SNMP server when a Trio goes down but I cant view a way to make it work. I have configured our SNMP servers in “Admin > Server Settings > SNMP Settings > Notification setting”, I have configured a profile in “Alert > Remote Alert Profiles” and selected: 


Resources Manager Alerts: Warning, Minor, Major, Critical

Send Endpoint Notification Trap: checked

Alert By Device Type: RealPresence Trio Series > Warning, Minor, Major, Critical


If I disconnect a Trio, it goes Offline in the Monitor View but no SNMP trap is sent to our SNMP servers and no alert is triggered in RPRM.


Can someone help me on this?


Resource Manager version: 10.6.0_30

Trio firmware version:


Best regards,



Message 1 of 3
Polycom Employee & Community Manager

Re: RPRM alert and SNMP with Trio

Hello @Ziki ,


welcome to the Poly Community.


Did you also select an Alert By Device Type or any of the other selections in there?


For example Alert By Device Type > RealPresence Trio Series and then the relevant Alarm?


In addition within User > Users did you select for the User you are using the Associated Alert Profile and select the Remote Alert Notification Profile?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Contributor

Re: RPRM alert and SNMP with Trio

I have also selected Alert By Endpoint and selected the correct endpoint (checked Warning, Minor, Major, Critical) and Alert By Device Type: RealPresence Trio Series > Warning, Minor, Major, Critical.


Anyway, I can see this error in the Jserver.log file:


<180>1 2019-05-03T13:03:18.614+02:00 xxxxxxxxxx RPRM 2458 Jserver - WARN |||notificationhandler-thread-1|com.polycom.rm.snmp.SnmpService| try to send a trap that is not confine to snmp supported mib configuration with oid:


Regarding the email alert, I'm still waiting for the team managing SMTP servers to open relay for the RPRM. So email are not working at the moment but I know why...


Best regards,



Message 3 of 3