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RPRM conference invitation mail can be altered?

gfolens
Advisor

RPRM conference invitation mail can be altered?

Hello,

 

When you schedule a conference in RPRM and invite some participants an invitation mail is sent to all participants.

In 'Server Settings > Mail' it is possible to customize the lower part, i.e. add some additional information.

But it seems not to be possible to change the fixed part. as showed below.

 

Conference ema test Scheduled.
Conf. Entry Passcode: 541486.
Conference NumericID: 8507
Start date/time: Friday, January 23, 2015 3:05 PM (GMT+0hours)
End   date/time: Friday, January 23, 2015 3:35 PM (GMT+0hours)
Duration: 0:30 hours.
Type: Video.
Recurring: No.

Resources scheduled:

   Participant Name (Dial Information)
   ------------------------------------------------------------
   John Speed
   03-H (Auto Dial Out to 3H @ 3008)
   Geert Folens (Dial In to 172.19.10.120)
   ------------------------------------------------------------

Is there a way to adjust this somehow? The IP address shown is the local IP address of the DMA and is confusing for the participants.

 

 

rgds, Geert.

 

Tags (1)
Message 1 of 8
7 REPLIES 7
YashPal
Valued Contributor

Re: RPRM conference invitation mail can be altered?

Make the changes in template as per your desire and it will start reflcting from next meeting

 

BR

Yash

BR
Yash
Message 2 of 8
gfolens
Advisor

Re: RPRM conference invitation mail can be altered?

Thanks, but where in the RPRM admin menu can I access the template?

Message 3 of 8
YashPal
Valued Contributor

Re: RPRM conference invitation mail can be altered?

What components do you have in your VC infra?

 

BR

Yash

BR
Yash
Message 4 of 8
gfolens
Advisor

Re: RPRM conference invitation mail can be altered?

RPRM v8.2

RMX v8.4.1.6

DMA v6.1

RPAD v4.0

CSS v1.3

Message 5 of 8
YashPal
Valued Contributor

Re: RPRM conference invitation mail can be altered?

Have you added all comonents to RPRM(aspect CSS)?

 

Make sure you have added MCU template in RPRM for sceduling conferences from RPRM.

 

BR

Yash

BR
Yash
Message 6 of 8
dwill79
Occasional Visitor

Re: RPRM conference invitation mail can be altered?

I don't believe you can edit it through the RPRM. You need to edit the template for each outlook client. Look here C:\Program Files (x86)\Polycom\Polycom Conferencing for Microsoft Outlook\templates and edit the language you want.

Message 7 of 8
gfolens
Advisor

Re: RPRM conference invitation mail can be altered?

I think you're mixing up PCO Outlook templates and RPRM conference mails. RPRM creates the conference mails without an Outlook connection. So the templates are located on the RPRM.

 

Message 8 of 8