after a restart from our RPRM we have a Problem with the connection of the Computer Name (Account credentials) to the Enterprise Directory.
The part with “Integrate with Enterprise Directory Server” with the User ID works fine, but after activating the option “Allow delegate authentification to enterprise directory server” with the Computer Name the following error message is shown: “Invalid Enterprise Directory configuration”
We have change the Password of the Computer Account to a new, or erase and create a new Account and so on, but it doesn’t shows an effect.
The RPRM version is 8.4.0-190507 (ok – it’s an old version, but it works from 2015 till the restart)
The Enterprise Directory (DC´s) run´s from 2016 on a Windows 2012 R2
We don´t have an idea what we can do. Thank you for your help.
welcome to the Polycom Community.
This should really be opened with Support but lets try and help you.
Can you verify the following:
If you still having an issue you need to open this via your Polycom reseller and we require RPRM logs and a Wireshark trace.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services