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RPRM provisioning with Trio endpoint name

Occasional Contributor

RPRM provisioning with Trio endpoint name

Hi Team,


We are having issue with Polycom RPRM 10.3.0 . Whenever any Polycom Trio comes for Provisioning on RPRM. Its showing endpoint name as MAC address and not showing name which is configured on Polycom Trio.


Can anyone help to troubleshoot the issue.



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Polycom Employee & Community Manager

Re: RPRM provisioning with Trio endpoint name

Hello @VV,

welcome to the Polycom Community.

The is a parameter on the Trio where you can specify the Name of the Trio in a configuration file.


The endpoint_name is a setting on RPRM itself and has no real relation to the so you can either export your Endpoints, copy the information name and overwrite the endpoint_name information with the instead and re-import updating the information.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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