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RSS 2000 Admin password rejected

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AlessandroV
Occasional Contributor

RSS 2000 Admin password rejected

Hello all!

When i try login via web interface on our RSS 2000 (software version 1.1.0.001 , i receive message "username or password error, please try again". I tried reset administrator's password to default via rs232 interface, i typed the command "reset password" and received a message "Password has been successfuly reset". But when I try login with default login "Administrator" and password "polycom" i receive error message again. I've tried also whit :

 

1. User name: administrator, Password: polycom

2. User name: POLYCOM, Password: POLYCOM

 

Are there any other methods to log into the system?

 

I will be grateful for any help.

 

Kind Regards

 

Alex

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
AlessandroV
Occasional Contributor

Re: RSS 2000 Admin password rejected

HiSkySurfer

I've solved
even in the obvious way, the problem was internet explorer,
I created a VM with xp ie5 and password have been accepted

 

Tnk U

View solution in original post

Message 4 of 6
5 REPLIES 5
AlessandroV
Occasional Contributor

Re: RSS 2000 Admin password rejected

Ciao All!!!

 

I also accept crazy and goggled ideas but..........

someone knows how to help me?

 

 

kind regards

Message 2 of 6
SkySurfer
Occasional Advisor

Re: RSS 2000 Admin password rejected

Hi

 

I had a similar problem after trying to update.

I got access to OS RSS via console (KVM).

Analysis of the problems pointed to errors in the execution of the command file update. Update file name was too long and was seen as two lines.

I copied the file with update package on local disk and rename the file by making the name shorter.

Then run the command "upgrade+update_package_file_name"

After successful completion of the upgrade access through web-console was restored

Message 3 of 6
AlessandroV
Occasional Contributor

Re: RSS 2000 Admin password rejected

HiSkySurfer

I've solved
even in the obvious way, the problem was internet explorer,
I created a VM with xp ie5 and password have been accepted

 

Tnk U

View solution in original post

Message 4 of 6
gioiktvt
Occasional Visitor

Re: RSS 2000 Admin password rejected

Dear AlessandroV!

I had lost ip RSS 2000, then I dont reconnect to it. I try connect cosole port but fail (9600,8bit).

You plesea help me: how connect to rs 232 interface (pin, adapter converter, ...)

Thank so much!

 

 

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: RSS 2000 Admin password rejected

Hello gioiktvt,

welcome to the Polycom Community.

I am pretty sure we do not disclose within this official Polycom community how to reset / access the RSS if the Admin Password is lost.

Please contact our support team .

We will remove any post replying to this that will publicly explain how to remove/access if the password is lost or forgotten.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 6 of 6