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RSS 2000 Backend Server Error

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Frequent Visitor

RSS 2000 Backend Server Error

Hi,

I have a problem with my company's RSS 2000. When i try to enter RSS 2000 WebUI, I'm getting an error message as shown in the attachment. How can I fix it? Any idea?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: RSS 2000 Backend Server Error

Hello ryetis,

I have moved both your posts to the right section.

 

The answer still is the same, please contact Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Frequent Visitor

Re: RSS 2000 Backend Server Error

I understood, but your answer didn't solve my problem. My supporter firm was closed and I am not getting maintain service or technical support. For this reason, I try to solve this problem myself. If you want to my device serial number or whatever you want, I can supply to you. On the other hand, if you supply me the rss 2000 CF Card image or ISO, I will be able to solve the problem...  

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: RSS 2000 Backend Server Error

Hello ryetis,

 

You can always contact Polycom support directly and they can either offer your various service options or a Pay Per Incident / PPI Ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4