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RSS2000 welcome and IVR message

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Occasional Advisor

RSS2000 welcome and IVR message

how can i disable the IVR of of the RSS2000 or at least remove the welcome message?

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Polycom Employee

Re: RSS2000 welcome and IVR message

Shabana,

 

You cannot remove the IVR from the RSS 2000, but you can replace it with a silent file. If you go to the System Configuration -> User Customization page on the RSS, you can use the browse buttons there to select any audio files you wish to upload to the RSS from your PC. If you just take an audio file that has no sound recorded in it, it will have the effect of making the IVR silent.

 

However, this change will affect all recording on that RSS, so make sure you want to make that change globally before you decide to do this.

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Polycom Employee

Re: RSS2000 welcome and IVR message

Shabana,

 

You cannot remove the IVR from the RSS 2000, but you can replace it with a silent file. If you go to the System Configuration -> User Customization page on the RSS, you can use the browse buttons there to select any audio files you wish to upload to the RSS from your PC. If you just take an audio file that has no sound recorded in it, it will have the effect of making the IVR silent.

 

However, this change will affect all recording on that RSS, so make sure you want to make that change globally before you decide to do this.

View solution in original post

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Occasional Advisor

Re: RSS2000 welcome and IVR message

Is there any specific format for the audio file? (format, codec , length , size)

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Polycom Employee

Re: RSS2000 welcome and IVR message

Shabana,

 

As per RSS 2000 User guide:

 


The file format is PCM, 16 bit, single-channel file with a sampling frequency of 16KHz

 

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Polycom Employee

Re: RSS2000 welcome and IVR message

If you haven't created a silent audio afile, then you can use the one I attached to this post.

 

S.

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Visitor

Re: RSS2000 welcome and IVR message

I can not upload this file, rss show a warning - Invalid package file. RSS4000, software version 7.0.0.0 rev 30619, hardware version 6. Please help!

 

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