Plantronics + Polycom. Now together as Poly Logo

Real Presence Resouce Manager Scheduling API recurring issue

Occasional Visitor

Real Presence Resouce Manager Scheduling API recurring issue

We are experiencing an issue between our scheduling system and RPRM recurring API with inconsistencies with it generating the conference IDs back to our system. 30% of the time it send the ID other time its blank or meaningless rubbish.


Do we have a fix for this issue?



Message 1 of 2
Polycom Employee & Community Manager

Re: Real Presence Resouce Manager Scheduling API recurring issue

Hello HNE_Telehealth

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

In order to get anything fixed you need to raise this via your local Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2