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Real Presence Resouce Manager Scheduling API recurring issue

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Occasional Visitor

Real Presence Resouce Manager Scheduling API recurring issue

We are experiencing an issue between our scheduling system and RPRM recurring API with inconsistencies with it generating the conference IDs back to our system. 30% of the time it send the ID other time its blank or meaningless rubbish.

 

Do we have a fix for this issue?

 

Cheers

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Polycom Employee & Community Manager

Re: Real Presence Resouce Manager Scheduling API recurring issue

Hello HNE_Telehealth

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

In order to get anything fixed you need to raise this via your local Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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