Plantronics + Polycom. Now together as Poly Logo

Poly Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Real Presence Resource Manager Errors From 7.1.0.0_27 Upgrade Attempt

Husky13
Occasional Contributor
‎12-19-2013 08:42 AM
‎12-19-2013 08:42 AM

Real Presence Resource Manager Errors From 7.1.0.0_27 Upgrade Attempt

I have a client current running 7.1.0.0_27 on PRPRM & attempting to upgrade to 8.0.1. They are showing the following attached 2 errors when attempting the backup, then trying to load the RealPresence Resource Manager v7.1.x Pre-Upgrade patch. I thought the patch may have been corrrupted, had them download a new one, several reboots, & recently attempted from another PC as well. Has anyone come across this before?

 

Message 1 of 2
0 Kudos
Reply
1 REPLY 1
simons
Polycom Employee
Polycom Employee
‎12-30-2013 09:12 AM
‎12-30-2013 09:12 AM

Re: Real Presence Resource Manager Errors From 7.1.0.0_27 Upgrade Attempt

What web browser are you using? If not IE, then try wth IE and make sure the RPRM IP address or name is added to the trusted sites in the security tab for IE Options.

 

S.

Message 2 of 2
0 Kudos
Reply