Plantronics + Polycom. Now together as Poly Logo

Registering RealPresence Group 500's with CMA 5000 6.2.6

VTCTeam
Occasional Visitor

Registering RealPresence Group 500's with CMA 5000 6.2.6

Good Day,

 

We have just started to introduce Polycom RealPresence Group 500 codecs into our VTC environment.

 

The rest of our infrastructure consists of the following:

HDX codecs;

RMX collaboration servers (bridge);

DMA's (gatekeeper);

CMA (management / GDS);

 

At this time, we are having issues with getting the RealPresence Group 500 codecs to do the following:

 

1. Register with the CMA (status will show "offline" as well as "signaling unregistered");

2. Obtain the Polycom GDS from the CMA (the RealPresence codecs will show that they are "Registered" to the CMA server IP address for the GDS; however, on the CMA the Directory registration is down for the device status);

 

Migration to RPRM is not an option at this time, so we need to find out how to make this work.

 

The DMA will remain our gatekeeper on a seperate IP address (no problems here), while we want the Polycom GDS to be the CMA.

 

The only temporary resolution we have found is to reboot the RealPresence codecs, but CMA directory registration drops after 20 - 30 minutes.

 

We have not had this issue with our HDX codecs. 

 

We kindly request assistance with getting this issue resolved.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Registering RealPresence Group 500's with CMA 5000 6.2.6

Hello VTCTeam,

welcome to the Polycom Community.

It is always useful to include the currently used software version of all devices as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
VTCTeam
Occasional Visitor

Re: Registering RealPresence Group 500's with CMA 5000 6.2.6

 

HDX codecs -- 3.1.6

 

 

RMX collaboration servers -- 8.4.2.56

 

 

DMA's (gatekeeper) -- 6.2.0_Build_174025

 

 

CMA (management / GDS) -- 6.2.6

 

 

RealPresence Group 500 codecs -- 4.3.0-230161

Message 3 of 4
VTCTeam
Occasional Visitor

Re: Registering RealPresence Group 500's with CMA 5000 6.2.6

Following up --

 

Each of the Group 500 codecs provides the following message when you try to "Add from Directory" under the "Manage Favorites" section:

 

Error

exception reading directory data from server: failed to create query: unable to connect to server

Message 4 of 4