We have just started to introduce Polycom RealPresence Group 500 codecs into our VTC environment.
The rest of our infrastructure consists of the following:
RMX collaboration servers (bridge);
CMA (management / GDS);
At this time, we are having issues with getting the RealPresence Group 500 codecs to do the following:
1. Register with the CMA (status will show "offline" as well as "signaling unregistered");
2. Obtain the Polycom GDS from the CMA (the RealPresence codecs will show that they are "Registered" to the CMA server IP address for the GDS; however, on the CMA the Directory registration is down for the device status);
Migration to RPRM is not an option at this time, so we need to find out how to make this work.
The DMA will remain our gatekeeper on a seperate IP address (no problems here), while we want the Polycom GDS to be the CMA.
The only temporary resolution we have found is to reboot the RealPresence codecs, but CMA directory registration drops after 20 - 30 minutes.
We have not had this issue with our HDX codecs.
We kindly request assistance with getting this issue resolved.
welcome to the Polycom Community.
It is always useful to include the currently used software version of all devices as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
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Polycom Global Services
HDX codecs -- 3.1.6
RMX collaboration servers -- 220.127.116.11
DMA's (gatekeeper) -- 6.2.0_Build_174025
CMA (management / GDS) -- 6.2.6
RealPresence Group 500 codecs -- 4.3.0-230161
Following up --
Each of the Group 500 codecs provides the following message when you try to "Add from Directory" under the "Manage Favorites" section:
exception reading directory data from server: failed to create query: unable to connect to server