• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

When We connect the RPRM from local side, we can search contacs from RPDesktop , RPMobile as well as hardware conferance unit like Debut , but when we connect the RPRM from outside, i can not search the address book. We have RPAD. Outside users are coming through RPAD to RPRM. 

I add the RPRM ip address in RPAD > Access Proxy Settings for http_proxy,xmpp_proxy, and ldap_proxy .

when we try to search contacs, im getting error message " connection to Ldap server failed due to network error". 

I opened all ports for RPAD in firewall, but it's still exist.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.