We have recently installed Resource Manager to assist with managing our fleet of 900 plus Polycom endpoints (mix of HDX and RPG).
My query is, can I use RM to monitor the alrams from the endpoints? I am most interested in being alerted when the temperature goes above 60 degrees...
Thanks in advance!
Hello @JohnFerro ,
welcome to the Polycom Community.
I am quite sure we had an internal discussion about the temperature and as far as I am aware the temperature is not an alertable point.
If you follow the installation directions you should not have a temperature issue with the codec.
The RPRM has an Alert > Alert Level Settings where you can define thresholds and in addition you can either setup Email alerts by creating and Alert > Remote Alert Profiles which can trigger email and SNMP.
You either then add an Email in Admin > Server Settings > E-mail or enable and download the MIBS from Admin > Server Settings > SNMP Settings
In addition the GroupSeries at least can use SYSLOG and maybe a 3rd party toold can monitor for messages like:
2018-12-12 02:57:00.412 INFO syssrv: hd: Time: 2018-12-12 02:57:00.955, temp1: 39, temp2: 39
For more details consult the Admin Guide and/or work with your Polycom reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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