Plantronics + Polycom. Now together as Poly Logo

Resource Manager error: Unable to retrieve a valid license from the license server

Occasional Visitor

Resource Manager error: Unable to retrieve a valid license from the license server

Im trying to login to RP one resource manager web portal but imn getting Unable to retrieve a valid license from the license server. Im new to RP one environment so not sure where to go to check.

 

3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Resource Manager error: Unable to retrieve a valid license from the license server

Hello @SipITorZIP,

welcome to the Polycom Community.

Polycom solutions mostly require Polycom assistance as they can be quite complex so I suggest you work with your Polycom reseller and/or Polycom Sales Engineer to assist you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Resource Manager error: Unable to retrieve a valid license from the license server

Hi Steffen,

 

Thanks. Unfortunately i have to make it for the customer as they were provided with temporary license and they need to test it first before making a decision to get it upgraded to Clarity and get support agreement with Polycom. I was hoping to get some assistance from anyone in the community who dealt with this issues.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Resource Manager error: Unable to retrieve a valid license from the license server

Hello @SipITorZIP,

 

again whoever supplied the License to you or the customer should assist you with this.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4