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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Im trying to login to RP one resource manager web portal but imn getting Unable to retrieve a valid license from the license server. Im new to RP one environment so not sure where to go to check.

 

3 REPLIES 3
HP Recommended

Hello @SipITorZIP,

welcome to the Polycom Community.

Polycom solutions mostly require Polycom assistance as they can be quite complex so I suggest you work with your Polycom reseller and/or Polycom Sales Engineer to assist you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Thanks. Unfortunately i have to make it for the customer as they were provided with temporary license and they need to test it first before making a decision to get it upgraded to Clarity and get support agreement with Polycom. I was hoping to get some assistance from anyone in the community who dealt with this issues.

HP Recommended

Hello @SipITorZIP,

 

again whoever supplied the License to you or the customer should assist you with this.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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