Plantronics + Polycom. Now together as Poly Logo

Resource Manager query for small setup

Highlighted
Occasional Contributor

Resource Manager query for small setup

Hi there,

 

Due to an issue on our network we are finfindg the RealPresence Group 300 and Trio8800 devies are losing their connection to Office365 and SIP on a weekly basis. The solution is to restart the devices.

 

Until we can find the root cause, we'd like to monitor the devices and be alerted if any of the services fail (SIP, Presence, Office365..).

 

Is Resource Manager ideal for this and is there an attractive enough cost for a small estate of 8 VC's ?

Message 1 of 4
3 REPLIES 3
Highlighted
Trusted Contributor

Re: Resource Manager query for small setup

Hi @Polyphasic,

 

generally this would be an option. It´s possible to restart Endpoints. BUT you can´t buy RPRM as a single device anymore, only combinded with the Poly Clariti.

Message 2 of 4
Highlighted
Occasional Contributor

Re: Resource Manager query for small setup

Was pointed in this direction by a chat representative for a cloud based monitoring solution https://www.polycom.com/voice-conferencing-solutions/cloud/device-management-service.html
Message 3 of 4
Regular Advisor

Re: Resource Manager query for small setup

Here are the canned alerts for endpoints on RPRM. SIP Unreg is one of them