• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

After a reboot With some certificate changes it is not possible to log into the Resource manager, i get this error Message:"Login failed because no role is associated with the user.  Please contact your system administrator." Before the reboot those users had admin rights.

 

Is it possible to log into the unit With console and some default password? And then change the user configuration? Any one that knows?

 

We do not have any external database or integration With LDAP. Logging in With realpresence desktop is working, only login for managing the server that dont work.

2 REPLIES 2
HP Recommended

Hello vfjelde,

I am quite sure that we do not publicly disclose any usernames and passwords and would recommend to work with your Polycom reseller or Polycom support on this. They should be able to assist you remotely.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

A lot good work from Polycom engineers troubleshooting  but this issue led to a re-install of the server. There was some issues in sql tables, and the error message was a bit confusing because the user had defined roles. It was to difficult to fix.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.