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SNMP alerts

Occasional Contributor

SNMP alerts

Hi Team,


Can someone suggest as there are some alerts which i am unable to dig more. 


Polcyom DMA is assoicated with RPM and as per DMA admin guide



If the Polycom DMA system is integrated with a Polycom resource manager system, it receives user-to-device association information from that system, and you can only associate users with devices on the Polycom RM system.


now we are receving alerts on a monitoring server like below. there are few more unknown users name I can see.


SNMP: ntfAlertCMAUser: N********* Failed user-to-device association: No such user 'hqT80CBRB'.


Is there any way to check it as I am unble to find any such user.

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Polycom Employee & Community Manager

Re: SNMP alerts

Hello Ashwani (ATT),

welcome back to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release. 

This also allows yourself and others to check against current software release notes.


I suggest, as you are working for a service provider, contact our support team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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