Can someone suggest as there are some alerts which i am unable to dig more.
Polcyom DMA is assoicated with RPM and as per DMA admin guide
If the Polycom DMA system is integrated with a Polycom resource manager system, it receives user-to-device association information from that system, and you can only associate users with devices on the Polycom RM system.
now we are receving alerts on a monitoring server like below. there are few more unknown users name I can see.
SNMP: ntfAlertCMAUser: N*********e.com: Failed user-to-device association: No such user 'hqT80CBRB'.
Is there any way to check it as I am unble to find any such user.
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
I suggest, as you are working for a service provider, contact our support team.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's