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Server address for automatic software updates

Occasional Visitor

Server address for automatic software updates

Hi community,

 

The goal of our configuration is that each Polycom Endpoint tries to downoad and install the update from the Polycom Resource Manager where we have downloaded and released the latest update for several devices.

 

What do we put in the address bar on each endpoint in the field 'Server Address :' ? Is this the address of the resource manager? The IP address of the server? Now it shows polycom but I don't think this makes sense.

 

Thanks for any assistance,

 

Tom B.

Message 1 of 3
2 REPLIES 2
Frequent Advisor

Re: Server address for automatic software updates

If you want to provision a group series against RPRM, it would go in the Servers - Provisioning section, and not the field you are looking at.

 

If you want to provision a phone against RPRM, it should look like this:

https://servername.yourfqdn.com/phoneservice/configfiles/

 

The slash on the end is important.

 

"polycom" by itself means the device will contact the polycom cloud for updates.  Very weird by itself, I know..I thought it was an error myself, but it works.

Message 2 of 3
Advisor

Re: Server address for automatic software updates

the 'polycom' address is just a localhost file (probably) that allows the endpoint to scour through a series of DNS names (or right to an IP) for updates. With new updates Polycom can update that host list and add/remove distro points while just allowing the address to just be 'polycom'.

Message 3 of 3