Plantronics + Polycom. Now together as Poly Logo

UNABLE TO PING LAN IP OF A VBP

piroo
Occasional Advisor

UNABLE TO PING LAN IP OF A VBP

Hello All,

 

i just installed VBP 5300 Series in our enviroment but i am finding it very difficult to ping the LAN interface.. the connection goes thus..

 

The WAN INterface is connected directly to Cisco Firewall while the LAN interface is connected to one of our POP Core..

if i assign same(LAN) IP Address to my Laptop and connect to the pop core i can ping.

 

Can someone assist with this.. is there sometin i am not doing well.

 

Urgent response needed

 

Many Thanks

Message 1 of 5
4 REPLIES 4
MikeB
Polycom Employee

Re: UNABLE TO PING LAN IP OF A VBP

The default gateway of the LAN interface of a VBP is the WAN interface. If the IP address of the device you are initiating the ping from is not on the same network as the LAN interface of the VBP then you probably need to set up a route command. For example, let's say the LAN interface of the VBP is on the 172.16.x.x network and the device initiating the ping is on the 192.168.1.x network. When the VBP receives the ping request it will try to send the reply to the WAN interface because 192.168.1.x is not on the LAN interface network. In this case you would set up a Route command to tell the VBP to send any traffic destined for the 192.168.x network to the default gateway of the 172.16.x.x network.

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
Message 2 of 5
piroo
Occasional Advisor

Re: UNABLE TO PING LAN IP OF A VBP

Many thanks Mike, the route command has been defined and still cant ping 

Message 3 of 5
piroo
Occasional Advisor

Re: UNABLE TO PING LAN IP OF A VBP

Pls is there a command line to configure the route pattern via the console?

Message 4 of 5
MikeB
Polycom Employee

Re: UNABLE TO PING LAN IP OF A VBP

Without knowing the route configuration you made or your network infrastructure it's hard for me to provide any additional advice. At this point I think your best option is to open a support ticket.

 

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
Message 5 of 5