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Upgrade RPD to 3.5

Frequent Advisor

Upgrade RPD to 3.5


In our company, with a complete Polycom infrastructure (RMX 1500, and virtual editions of Resource Manger, DMA, Websuite, etc.) we had installed different versions of Real Presence Desktop, from 3.3 to 3.5.

Is any chance to have a centralized solution to update all RPD to 3.5, instead of taking one by one?

Best regards,

Message 1 of 4
Frequent Advisor

Re: Upgrade RPD to 3.5

One more thing related to the question:

On the RPD users PCs they don't have admin privilegies.

For testing, it will be nice if is possible to send the newer version only to few users, to see how is working.

Message 2 of 4
Polycom Employee & Community Manager

Re: Upgrade RPD to 3.5

Hello ibucur,

welcome back to the Polycom Community.

The RPRM Polycom RealPresence Resource Manager System Operations Guide discusses for example on Page 32 how to add a DNS service record (SRV record) for the RealPresence Resource Manager system.


This usually allows the RPM or RPD to lookup the server.


From ENDPOINT => Dynamic Management or Scheduled Management you would distribute the relevant software.


This is all a bit complex to discuss via the community but guides should be available via the support page or your Polycom reseller can be consulted. In addition Polycom does offer professional services that you can purchase.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Frequent Advisor

Re: Upgrade RPD to 3.5


Thank you for your response.


Without touching DNS settings, I was able to work with a trial group. The RPD version from this trial group can see that a newer version of RPD is available, is asking the permission to update the software but the update fails.


After that, looking to your solution, I can see that Enterprise Directory is disabled.

I will work on that.

Thank you

Message 4 of 4