• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We hit an issue with our VBP 5300-E10 that it stopped passing calls.  It turned ot that the ALG bandwidth usage had reached the licensed maximum with no calls going through.  It seems the counter was not reducing properly at the end of a call.  A reboot has cleared the problem but has anyone else had a similar experience?  software release is 11.2.12.

1 REPLY 1
HP Recommended

I am not aware of any reports of this particular issue, but I would highly recommend upgrading the VBP to version 11.2.18 if nothing else than for the security fixes. Since there have been other bug fixes included in that release, and the others since the version 11.2.12 version you are currentlky running, it may also resolve the bandwidth counter as well.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.