anyone to help with this ? VBP-E box main account has been locked out, it was a custom ussername/password which was no longer working after a software update. Now the account is locked and when acessing the console I did the the reset default password command
`` cp /etc/default/guipasswd / etc/config/guipasswd``
``Killall -1 boa``
but no luck.
is there a command to unlock accounts ?
There is no other method, call Polycom Support for help with this one. Sounds like you had User Management enabled and that's why the command you ran did not work. They have a method of getting it out of User Management mode without defaulting the entire box.
Flush VBP setting and use default login credencials: