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VBP Account locked out - Console unit password reset command not helping

Gunslinger27
Occasional Advisor

VBP Account locked out - Console unit password reset command not helping

Hi there,

 

anyone to help with this ? VBP-E box main account has been locked out, it was a custom ussername/password which was no longer working after a software update. Now the account is locked and when acessing the console I did the the reset default password command

 

`` cp /etc/default/guipasswd / etc/config/guipasswd``

&

``Killall -1 boa`` 

 

but no luck.

 

is there a command to unlock accounts ?

 

 

Message 1 of 3
2 REPLIES 2
rodtorr
Polycom Employee

Re: VBP Account locked out - Console unit password reset command not helping

There is no other method, call Polycom Support for help with this one. Sounds like you had User Management enabled and that's why the command you ran did not work. They have a method of getting it out of User Management mode without defaulting the entire box.

 

RT

Message 2 of 3
YashPal
Valued Contributor

Re: VBP Account locked out - Console unit password reset command not helping

Flush VBP setting and use default login credencials:

 

User ID-root

Password-default

 

BR

Yash

BR
Yash
Message 3 of 3