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HP Recommended

Hi,

I'm trying to connect to an endpoint of another state, but without success. When I enter the VBP to understand what is happening, I see that the connection reaches the equipment, but the following error appears:

Duration: 0:00:02
Call-Status: Q.931 signaling received and forwarded
Termination Cause: Call ended by destination

 

Does anyone know why this error happens? I believe that our equipment is in perfect condition, as we have already made connections with other devices.
Thank you.

2 REPLIES 2
HP Recommended

Hi There,

 

I would like to know how the far side dial out to you for video call,what is your video infra setup

 

Thanks & Regards

GC

HP Recommended

Hello,
The infrastructure of people trying to connect has a firewall and outbound dialing and is being made by Polycom RealPresence software CODEC Sony gives infra partner was passed only in these descriptions. Here we have a VBP-E and VBP-ST, 3 RMX 2000, DMA, one CMA and two CODECs HDX 7000. The call history point-to-point are made direct from CODEC CODEC, multi-point call history are made by the RMX 2000.
Does it help? Thank you.

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