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Web Suite Experience Portal - Server Not Reachable

Occasional Contributor

Web Suite Experience Portal - Server Not Reachable

Hi all,


Hoping you can provide some direction into the following:

We have recently deployed a Clariti suite and all is working well except for the Web Suite connectivity.

When connecting to the service portal, I am able to login and have the schedule or meet now interface (however does not launch) but when trying to launch a meeting it just times out.

Connecting directly to the Experience Portal, without any port option, I am presented with a message of:

Server not Reachable

Please check your network connection and try again.


I have checked and confirmed all DNS records are fully functional and am able to connect to Experience Portal Via 9445 for admin but when merely trying to connect to a VMR it fails.


Any assistance would be most appreciated.


Versions used are as follows:

DMA 6.4.1

Colaboration Server 8.6.4

Web Suite Experience 2.1.2

Web Suite Service 2.1.2

RPAD 4.2.4


Many thanks


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