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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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CMA 4000 SW:6.2.5,how to restore  cma 4000 factory default settings?Lost the password to log in the web control UI

2 REPLIES 2
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Hello drifter,

welcome back to the Polycom Community.

I would suggest contacting your Polycom reseller as a factory restore would lose all your data.

 

If you still want to go ahead please check Page 517 onwards in the CMA_Operations_Guide_6_0.pdf guide on the support page.

 

You will need the CMA 6.0 DVD that came with the installation.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Drifter,

 

If you call into the support line, they can help reset the admin password. Otherwise you are are left with reimaging the CMA.

 

S.

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