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iOS RealPresence Mobile HD Video Not Working

Occasional Advisor

iOS RealPresence Mobile HD Video Not Working

Hello,

 

We have been having issues with any iOS devices using the RealPresence app. The devices can join a meeting room with no audio issues, but the video transmitting from the ipad to a HDX or VSX box will show 1 frame every 2mins. The iOS device receives video just fine.

 

This happens on any iOS device (iphones, ipads) with any iOS version so far. I am using the most up to date Realpresence app 3.10. Ive tested this on many networks which all yield the same results.

 

Im not sure where to start with troubleshooting this issue. Is there a way to get an older version of the app? Preferably 3.7?

 

We are using CMA5000 and also utilize Airwatch for our MDM.

 

Thank you

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3 REPLIES 3
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Occasional Advisor

Re: iOS RealPresence Mobile HD Video Not Working

Our CMA is on software version 6.2.7ER1

 

Message 2 of 4
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Occasional Advisor

Re: iOS RealPresence Mobile HD Video Not Working

Please close / cancel this ticket.

We have narrowed the issue down to the bridge / RMX.  Thank you

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Polycom Employee & Community Manager

Re: iOS RealPresence Mobile HD Video Not Working

Hi Sam

Posting in the community does not open any ticket.

Best regards

Steffen Baier
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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