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"Invalid User Name or Password" message

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Contributor

"Invalid User Name or Password" message

Dears ,

 

We face a problem that "Invalid User Name or Password" message appeared when trying to log on to the Polycom CMA 4000 using CMAD or Polycom RealPresence Desktop or Mobile .

 

EveryDay , I made Enable User and Unblock User for all registered Users on Polycom CMA 4000 , Software Version of CMA : 6.0

 

Please , We want fix the problem as soon as possible.

 

Regards,

 

Thanks.

Message 1 of 3
2 REPLIES 2
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Contributor

Re: "Invalid User Name or Password" message

Dears ,

 

There is any reply about our issue ?

 

Regards,

 

Thanks

 

 

Message 2 of 3
Polycom Employee & Community Manager

Re: "Invalid User Name or Password" message

Hello eng_romeo,

welcome back to the Polycom Community.

Could I kindly ask you not to "bump" your post?

 

Someone will answer if they can.

 

If this is urgent please open a support ticket via your reseller just as I explained already => here <= and => here <=

 

If you are having issues with your reseller please contact myself via private message and list some of your serials so I can look this up and forward to the right team.


Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3